WISE Image Archive Known Bugs and Issues

Software version released: May 2023.

This list last updated: May 2023

Table of Contents

Reporting Bugs
Suggested Browsers
Known Major Bugs
Known Minor Bugs

Reporting Bugs

The known bugs and issues in this version of the WISE Image Archive are listed here. If you think you have found a bug, before reporting it, please check this list, and read the online help. It may be a "feature" we already know about.

If you have found a real bug then please report it to the Help Desk. Please include your operating system version and your browser software and version.

Suggested Browsers and Platforms

Older browser versions than these may work, but we may not be able to support bug fixes for them. We make no guarantees for anything on Solaris.

Known Major Bugs


Known Minor Bugs

  1. Searches ignore frame number constraints. If you do a search that constrains the frame number, the tool returns many more frame numbers than you have asked for.

    Workaround: Filter down the results by band after the results come back.

    Posted: May 2023

  2. Searches in galactic coordinates fail. If you do a search in galactic coordinates, e.g., 0.0 0.0 gal, the list of images comes back, but it will fail to render the images.

    Workaround: Search in RA/Dec.

    Posted: May 2023

  3. Searches on moving targets return too many bands. If you do a moving target search and request fewer than 4 bands, your search results will still include as many bands as are available in the archive for the selected data release (2, 3, or 4).

    Workaround: Filter down the results by band after the results come back.

    Posted: 29 Sep 22

  4. Regions files saved from large catalogs do not include all the sources. If the file has >15,000 sources, it will make a heatmap plot and show only a fraction of the sources on the image, even if the image is zoomed in. Saving the regions file at that point will not save all the sources.

    Workaround: Filter down the catalog by position or SNR until you have <15,000 sources.

    Posted: 14 Oct 2020

  5. VO catalog results not displayed
  6. For VO catalog searches, the tool retrieves the catalog but may be unable to display it.

    Workaround: Download the catalog yourself from another VO access point (see here) and upload it separately to the tool.

    Posted: March 23, 2016

Known Idiosyncracies

  1. 'Lost' Downloads

    Depending on how your browser is configured, when you download data, your browser may save it in a counter-intuitive place. Under Safari (on the Mac), for small downloads, it might not appear to have done anything at all. It actually has; it's trying to be helpful by doing it quickly. To find where your browser has put your data, (a) search on your local disk for recently modified files; (b) look in the preferences for the browser configuration option of where to put downloaded files; or (c) look for a directory called "Downloads" or something similar.

    Posted: 12 November 2013

  2. Strange behavior when requesting catalogs

    Our catalog search options depend on other services, often other IRSA services, to search and display the catalogs. Sometimes these other services are down for maintenance or may be experiencing unusually heavy loads. On those occasions, the user may get an "Unresponsive script" error or a "Call failed on the server" error. Please do let us know if you continue to get these errors; we may not be aware of an overloaded or down server.

    Posted: 12 November 2013

  3. Slow behavior when requesting large tables

    When rendering long tables, the table can take several seconds to finish loading. For example, if you conduct a search returning 1000 entries, and change the page size from 50 to 2000, the browser will struggle for a few seconds trying to load the table. A message appears to let you know that that is what is going on.

    Posted: 12 November 2013

  4. Strange behavior, often transient

    Sometimes there can be unusual behavior in the tool. If something isn't working (especially if it used to work), try opening a new window without cookies, e.g., a "private window" in Firefox, or an "incognito window" in Chrome) and start the tool there. This usually resolves most of the odd behavior.

    Posted: 6 December 2019

  5. Background monitor email notification

    When you send something to the background monitor, it always gives you the choice of sending email to you when the job is done. However, it only actually sends you email for packaging files, not catalog search results.

    Posted: 12 November 2013