WISE Image Archive Known Bugs and Issues

Software version released: May 2015.

This list last updated: March 2016

Table of Contents

Reporting Bugs
Suggested Browsers
Known Major Bugs
Known Minor Bugs

Reporting Bugs

The known bugs and issues in this version of the WISE Image Archive are listed here. If you think you have found a bug, before reporting it, please check this list, and read the online help. It may be a "feature" we already know about.

If you have found a real bug then please report it to the Help Desk. Please include your operating system version and your browser software and version.

Suggested Browsers and Platforms

Older browser versions than these may work, but we may not be able to support bug fixes for them. We make no guarantees for anything on Solaris. Currently, the only Windows browser known to work is Firefox for Windows.

Known Major Bugs


Known Minor Bugs

  1. Regions files saved from long catalogs do not include all the sources. 500 is the maximum number of regions that can be saved.

    Workaround: Overlay catalogs of less than 500 objects, or filter down the catalog.

    Posted: 30 August 2017

  2. VO catalog results not displayed
  3. For VO catalog searches, the tool retrieves the catalog but is unable to display it.

    Workaround: Download the catalog yourself from another VO access point (see here) and upload it searpately to the tool.

    Posted: March 23, 2016

  4. Tables sometimes vanish
  5. Under certain circumstances, apparently the computer and/or browser doesn't always relay all the mouse actions. As such, the table view (of catalogs or search results) sometimes inexplibly vanishes.

    Workaround: Click on another tab, and then go back to your catalog tab. This forces the browser to redraw it.

    Posted: 12 November 2013, updated 11 Dec 13

  6. Table column resizing
  7. Under certain circumstances, when grabbing the boundary of a table column to resize it, the initial click of the click-and-drag is registered, but the "letting go" of the click to reposition the boundary is not handled correctly, and you can't regain control of regular mouse use easily. This may or may not be related to the minor bug above re: vanishing tables.

    Workaround: Click on another part of the WISE Image Server screen, and then you should regain control of your mouse clicks.

    Posted: 11 December 13

    Browser issues

  8. Odd help tab behavior

    In most browsers, the pop-up help window should respect your preferences, e.g., if you want it in a new tab or a new window, it should go into a new tab or new window. For some browsers in some situations, this does not work, and in some cases, does nothing.

    Workaround: Click on the help button or tab again.

    Posted: 11 December 2013

    Data download issues

  9. Zip file issues for a lot of data at once

    See "too many zip files" idiosyncrasy below.

Known Idiosyncracies

'Lost' Downloads

Depending on how your browser is configured, when you download data, your browser may save it in a counter-intuitive place. Under Safari (on the Mac), for small downloads, it might not appear to have done anything at all. It actually has; it's trying to be helpful by doing it quickly. To find where your browser has put your data, (a) search on your local disk for recently modified files; (b) look in the preferences for the browser configuration option of where to put downloaded files; or (c) look for a directory called "Downloads" or something similar.

Posted: 15 April 2011

'Suspended' session

Sometimes, if there is a network hiccup (e.g., you pick up and move your laptop to a different wireless hub), the WISE Image Archive can be left in a funny state, and does not continue to respond as it should. To avoid this, if you've accomplished a complex search that you want to continue working with or reproduce later, log in to the WISE Image Archive and save or tag the search. That way, you can recover it easily with a single click the next time you log in.

Posted: 15 April 2011

Too many zip files

When downloading large quantities of data, the WISE Image Archive will break up the downloads into "manageable" pieces. If you don't want to click to download each piece, use the downloading script that is provided.

The Download Retrieval Script dialog gives you some options regarding which script you want to use. Generally speaking, the wget script is best for Linux and Unix users. The curl script is best for Mac users, because curl is part of the standard OS distribution; Mac users can also go retrieve and install wget and then use the wget scripts. For any of the scripts, you can also choose to include an option that unzips the zip files automatically.

Save the script to a plain text file, and invoke the script. You can copy and paste the script lines individually into your terminal window, or by typing "csh [yourtextfile]" at the prompt. The files will be automatically and sequentially downloaded to your disk, and if you've selected that option, unzipped as well.

Posted: 15 April 2011

Strange behavior when requesting catalogs

Our catalog search options depend on other services, often other IRSA services, to search and display the catalogs. Sometimes these other services are down for maintenance or may be experiencing unusually heavy loads. On those occasions, the WISE Image Archive user may get an "Unresponsive script" error or a "Call failed on the server" error. Please do let us know if you continue to get these errors; we may not be aware of an overloaded or down server.

Posted: 15 April 2011

Slow behavior when requesting large tables

When rendering long tables, the WISE Image Archive can take several seconds to finish loading. For example, if you conduct a search returning 1000 entries, and change the page size from 50 to 2000, the WISE Image Archive will struggle for a few seconds trying to load the table. A red message appears to let you know that that is what is going on.

Posted: 15 April 2011